[Resolved] Gati-Kwe — Non delivery of courier way passed assured delivery date
Chennai, Tamil Nadu, India
This is regarding my courier for docket no:[protected] from haldia to chennai.
Assured delivery date for the courier was on 11th of may 16. Since then i have been following up with gati-customer care executives on there toll free no:[protected], however they have not been able to extend any kind of relevant support in helping me avail my courier.
As per their information, my courier has reached perungudi local office on 12th of may 16' and though my destination address-okkiyampet thoraipakkam is only about 4-5 kms from their local office, they have failed to co-ordinate the delivery till date.
I have called them umpteen number of times from 12th of may onwards, however they have refused to extend support saying the concerned person who is looking into the issue is busy on another call or is not available.
They have committed revised delivery dates for 13th of may and 14th of may however they have not lived up to their word.
They have assured me call back from relevant department however nobody has called me for co-coordinating on this.
Since 12th may i am getting harassed thoroughly. Kindly help me in availing my courier
Complaint marked as Resolved May 18, 2016
I finally got the courier delivered today 18th of May 16' after a weeks delay and harassment. I hope the company works on their customer support and coordination with local offices
[May 17, 2016] Gati-KWE customer support has been notified about the posted complaint.
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