Gati-Kwe — Non-delivery of item or false commitments

Address:

713213

My docket number is[protected] and it is supposed to have already reached gati india from gati china/hong kong as the delivery date was on 27-dec-2016. This parcel hasn't reached india and it has been one week now that the delivery date has gone over. The tracking is not showing any updated status. The customer care helpline executives aren't helping either and on the contrary they speak rude over the phone (Executive's name: sachin). The status has not even been updated but the gati executives are just reassuring me constantly that it will the parcel within 2 days (God knows what does this 2 days factor mean to them). It is already the 4-jan, 2017. On what basis am i being reassured that the items will reach within 2 days when the tracking status doesnt have any update at all?
It makes me feel that the parcel has been lost and gati is trying to send me round the house with false commitments.