Gati-Kwe — non delivery of the shipment

Order status shows that I'm not available at home. I have been waiting for the shipment, they never contacted me to deliver the shipment. When I contacted the customer care over the phone, they conveyed me that they are unable to deliver the product due to natural calamities in hyderabad.

Natural calamities in hyderabad ? When it happened ?

Docet No :[protected]
Assured delivery date : 3rd Sept 2018

As per Gati Website:
Natural calamities occured in hyderabad on 3rd Sept 2018
According to GATI, they tried multiple times to deliver the shipment and failed as I'm not available at home.