Gati-Kwe — Not Delivered, Material Not Found

I had couriered a motorcycle and a Package from Visakhapatnam on 7th of November. The package was supposed to be delivered to me by 16th of November.

On 17th of November I had received two messages one mentioning that the delivery has been delayed -

Dkt No 493****15 is delayed . For further assistance Please call us on[protected]. We Regret the inconvenience. To Track Download App - http://onelink.to/hracna

And another message stated that the courier is put for delivery along with a phone number -

Dkt # 493****15 is Out for Dly . ContactPerson: SUBIR BALA/8013****60 or To Track Download App - http://onelink.to/hracna.

I had tried to call the delivery man but his number was unreachable the entire day.


Today as I'm checking the docket status it's showing me that the courier was UNDELIVERED and is returning the opposite way i, e the place it had come from and on top of that it shows that the package was undelivered due to 'Material Not Found'.

Today is the 18th of November and I am in dire need of the courier package as it contains important materials - DEGREE CERTIFICATES.

Please look into the matter of how the material has been left out and provide me a resolution ASAP.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2020
Gati-KWE Customer Care's response
Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.
Verified Support
Nov 19, 2020
Gati-KWE Customer Care's response
Dear Customer,

Please help us with your contact number or docket number for further process else you can contact us on our toll number[protected], mail us on [protected]@gatikwe.com or chat with our agent on our website.
Nov 21, 2020
Updated by heobur
It's the 21st of November today and I still haven't received the courier.

DOCKET No.[protected]
Complaint comments 

Comments

I've attached my PH NO. along with the complaint and my profile. I still HAVEN'T RECEIVED the parcel yet.

Date: 20 NOVEMBER 2020
Time: 17:45

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