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Gati-KWE

[Resolved]  Gati-Kwe — not delivering consignment

Address:Mandi, Himachal Pradesh, 175027
Website:www.gati.com

My courier docket no is[protected]. This courier reached at nearest gati office on 28th dec 2017. But is still not delivered by gati to me. I registered complaint on 1st of jan 2018. Complaint no 33028038 to gati. After that status of my consignment changed to 'out for delivery' on 3rd of jan. But i have not received it yet. Distance from the gati office to my home is about 20km. Today even their customer care didnot respond to my query properly.
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Jan 5, 2018
Complaint marked as Resolved 
Actually office of Gati courier is just 4.5km away from my home. So I called them and took the delivery my self. As their staff completely refused to deliver it to me at my home. Really shame on GATI courier. They can't deliver it up to 4.5km distance. Worse courier service.
Gati-KWE customer support has been notified about the posted complaint.
Jan 05, 2018
Updated by gagan bains As per GATI courier they told me today they don't have enough courier to deliver to my location. So they will not deliver it until they will have more parcel. This is very sad.
Jan 05, 2018
Updated by gagan bains Please close my complaint I have taken delivery myself. GATI courier centre is not even 20km from my home. It is just 4.5km now.But the attitude there staff has shown is shameful.
Verified Support
Jan 05, 2018
Gati-KWE Customer Care's response Dear Sir,
Thanks for bringing this to our notice, we will take corrective action against the defaulter. Shipment has been arranged for delivery.
Verified Support
Jan 06, 2018
Gati-KWE Customer Care's response We are working on your complaint. Please wait.
Verified Support
Jan 06, 2018
Gati-KWE Customer Care's response Regret the inconvenience caused. Please share your 9 digit docket number.
Verified Support
Jan 06, 2018
Gati-KWE Customer Care's response Regret the inconvenience caused. Shipment has been delivered on 05-JAN-2018, Kindly confirm.
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Comments

I have complained earlier also for which they marked that as resolved which is not resolved as my courier is not received. I have paid money for it and I am sure they have lost my parcel as from last two months they are fooling me. Disgusting services and ppl at gati.

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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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