Gati-Kwe — not delivering my product and giving false response

Address:Imphal East, Manipur, 795001

I booked a order on gearbest which in an international online shopping. They arranged my parcel serve through gati courier. Tracking no. Is[protected]. I had already file a complain to gati and my complain no. Is 32273884. And when i search my compalin no. It says data not available. When i called the gati-kwe they told that they will deliver the packets. Its been a week still they are saying the same. Please help me
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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