Gati-Kwe — not delivering one packet out of twelve after giving so much reminder

Address:	Ranchi, Jharkhand, 834002
Website:	www.gatikwe.com

I have booked my goods (12 packets in numbers) through Aadhar Movers and Packers on 25 June from Ghaziabad to Ranchi. They informed me they have booked the same by Gati KWE and given me the docket number[protected]. When I called the Gati-KWE they told that they will deliver the packets on 10 July 2017. After so many calls and reminders they delivered 11 packets out of 12 at 17 July. But I did not get the 12th packet. I registered many complain in Gati, I have the complain number[protected],[protected] . When I got the delivery of 11 packets, they were all in very bad conditions, I have also the proof of that. They are not listening for delivery of the 12th packet. Kindly take the action against them so that I can get my 12th packet and also charge them penalty for my loss.