Gati-Kwe — Overcharged for moving furniture

Address:	411038
Website:	www.gati.com

I got furniture shipped from Jodhpur to Pune and paid Rs 14, 442 for it. For moving furniture to my apartment from ground, the Pune office quoted 500 Rs for taking my furniture using elevator and 4000 if by stairs. Charged me 4000 upfront saying it cannot be moved by elevator and that it is standard Gati practice to charge in advance. Then they moved it by elevator and did not return me 3500.

Opened a case with customer service. Lakshmi from head office handed over to Jyoti in Jaipur office. Now Jyoti does not pick my my phone and hasn't gotten back as promised. On top of that the Pune office is lying(Ingole and Ganesh) saying they got 12 people and moved at midnight. Truth is he got 4 people and arrived at 9 and left at 10. For this they made me wait 9 hours - were going to arrive at noon and kept pushing it and finally arrived at 9.

Overall - cheaters and schemers. I am going to go all out after them legally as well as swamp the internet with my experience with Gati Couriers, India.