Gati-Kwe — Package delayed, still not delivered

Have I done a mistake by choosing 'Gati' ! I am facing serious issues due to the delay in delivery. The parcel was booked on 10th of September 2021 and was supposed to be delivered in 3-4 days but the same is not done and is routed to a different state of India. This troubled me to an extent and I have cancelled my several other parcels as Gati fails to provide their services.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
Complaint comments 

Comments

Tracking portal shows assured delivery date as 15th of September, but still the parcel is not delivered. Ridiculous service, facing troubles due to fault of 'Gati'.
Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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