Gati-Kwe — Package is not being delivered ,assured delivery date is passed 3 days ago

My package supposed to be deliver to me on 4th march, it is not even started from its origin yet, I tried calling agent through whom I booked but he is not even recieving my call after I paid, every time I call gati customer care they ask me to wait for 3, 4 hours and say that after 3, 4 hours they will start the connectivity, but nothing happens I have complaint more then 10 time since 4th march but no action is being taken, I have to go to Delhi on 7th march because of my job transfer, I don't know what to do yet, I have not got any update when I tried to contact them they told me that issue is set to high priority but there is no update till now.kindly look into this issue