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[Resolved]  Gati-Kwe — Package not yet delivered and no intimation

I had shipment which set out at 12/10/2020. The shipment reached the destination by 25/10/2020.
However the exact address of delivery is about 35 kms away from where the package reached.

The agency is not giving any intimation about it. I tried to lodge a complaint but no use, their site doesn't allow you to raise one.

Tried talking to the customer support but to clear out whether I should go and collect it or they will deliver at doorstep, they agreed with second option

However the assured delivery date is 9/11/2020 which is more than 10 days from today and
Tinsukia to Digboi is 33.5 kms and I don't think it takes 10 days for the same . It takes me an hour or two
Package not yet delivered and no intimation
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Complaint marked as Resolved Oct 29, 2020
The package has been delivered safely

Complaint Status


[Oct 28, 2020] Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Gati-KWE Customer Care's response Oct 29, 2020 Dear Customer,

Your shipment is showing delivered on 28-OCT-2020 . Kindly provide us a line of confirmation if you have received the shipment.
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    Gati-KWE
    Customer Care Service
    Customer satisfaction rating
    54%
    Complaints
    719
    Pending
    45
    Resolved
    351
    Gati-KWE Phone
    +91 71 2272 1477 [Customer Care]
    +91 40 2784 4284 [Head Office]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    View Full Information
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