[Resolved]  Gati-Kwe — Package not yet delivered and no intimation

I had shipment which set out at 12/10/2020. The shipment reached the destination by 25/10/2020.
However the exact address of delivery is about 35 kms away from where the package reached.

The agency is not giving any intimation about it. I tried to lodge a complaint but no use, their site doesn't allow you to raise one.

Tried talking to the customer support but to clear out whether I should go and collect it or they will deliver at doorstep, they agreed with second option

However the assured delivery date is 9/11/2020 which is more than 10 days from today and
Tinsukia to Digboi is 33.5 kms and I don't think it takes 10 days for the same . It takes me an hour or two