Gati-Kwe — packages are not received status is showing delivered

Hi, my name is ketan dubbewar, i have ordered all of my luggage using transdaksh packers and movers. They have given me gati docket number to track my package.

It was supposed to be received by 17-aug-20, but today i checked it's status which shows delivered.

I did not get any call neither no one came to deliver me my stuff.

I tried calling gati helpline for number of times. It is not connecting they are just saying all executive are busy, i almost waited for 15 mins on each call listening this wait ringtone but could not connect.

Please help me with the issue.