Gati-Kwe — Packages missing/undelivered.

Gaurav1arrah

Website:

www.gatikwe.com

Docket no: 49573421
Contact number: [protected]
4 packages was booked under this docket number from Chandigarh to Arrah, Bihar.
It was expected to be delivered at 3 oct, 2020.
I went on 4 oct to receive my package to gati office as it was not delivered till the delivery date.
After going to the office, I received only 3 packages, one package was not found by the members in the office. But their computer system is showing that they have received all the 4 packages.
Is this the service, Gati is providing to the customers causing mental agony?

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Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2020

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation with Mr. Gaurav on the given number the short package got delivered to you on 07/10/2020. Kindly provide us a line of confirmation if you have received the shipment. We deeply regret the inconvenience caused. Please treat this experience as an exception as we committed to serve you better in coming future.