Gati-Kwe — Packages short delivered even after 50 days of pick up

Address:Gati limited

I had a consignment of 13 package sent from mumbai to cochin at july 10th.
After waiting 40 days also i received only 11 of them that too after calling multiple times at various gati offices.
Still haven't recieved rest of my consignments.

Docket no.[protected]
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2020
Gati-KWE Customer Care's response
Dear Customer,

As per our telephonic conversation with Mr. Sahli on registered contact number a complaint has been registered for this docket. Please make a note of your complaint number for further reference: 20312298. Kindly allow us some time.
Verified Support
Oct 02, 2020
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.
Complaint comments 

Comments

Dear Customer,

Kindly help us with GATI's 9 digit docket number.
mailatshal's [Complaint's author] reply, Oct 1, 2020
Doc No 494291880
I've received one of the missing package couple of weeks back. But still no information on other package.

Can someone look in to this please?
Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.
Pathetic service

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