Gati-Kwe — Parcel not reached India yet

My docket number is[protected] and it is supposed to have already reached Gati India from Gati China/Hong Kong. The last time I had purchased something online from HK, it reached Gati India within 2 days and I could still track the status. Nonetheless, this parcel hasn't reached India and it has been 4 days now. Plus, the tracking is not showing any updated status. The customer care helpline executives aren't helping either. I am concerned and worried. I have paid a lot of money for the artificial jewelry items. The status has not even been updated but the Gati executives are just reassuring me constantly that it will reach me on the 2nd of Jan, 2017. It is already the 31st of Dec, 2016. On what basis am I being reassured that the items will reach me before the 2nd when the package hasn't even reached India?