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Gati-KWE

[Resolved]  Gati-Kwe — product didn't deliver

Purchased a dress from shein, online shopping site on sep 16th. Never received the package. Got a call from jagdish on 23rd sep, gati's courier guy who confirmed the address but never dropped the package. Lodged a complaint on 28th sep, complaint no. 32444183, since then i am coordinating with gati and till date no solution. I was supposed to receive another package but haven't got yet. Their representatives have no proper replies, put my call on hold for several minutes then disconnect or tell me lame excuses that my package is on the way... Will receive in 2days etc. What a shameful service. I have already paid for the product i haven't got.
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Nov 21, 2017
Complaint marked as Resolved 
My money has been refunded and gati took care of it. Thanks.
Gati-KWE customer support has been notified about the posted complaint.
Oct 19, 2017
Updated by shailza gidwani I still haven't received my parcel and any solution to my complaint. I received a call from gati on 11th Oct assuring me that I will be receiving my parcel by 12th Oct and I well informed and updated them that they must deliver by the 12th Oct as I will not be in the country till the 18th if Oct. Despite of my update and assurance by them, I have not got my package. It's more than a month I am coordinating with gati and shein but I am utterly disappointed in both the companies. I haven't seen such unprofessional behaviour and coordination. This is a total nuisance and I am trapped in it. I demand a refund now as I am not a fool or an idle person who keep on coordinating with these two silly companies.
Nov 21, 2017
Updated by shailza gidwani My problem has been resolved. My money has been refunded to me. Thanks
Verified Support
Nov 22, 2017
Gati-KWE Customer Care's response Resolved
Verified Support
Dec 02, 2017
Gati-KWE Customer Care's response Thanks for confirmation.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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