Gati-Kwe — Product non traceable

Address:	North 24 Parganas, West Bengal, 700056
Website:	GATI. ltd

Order no - [protected]
This order was booked on 23/04/2017. The expected delivery date was 02/05/2017. Tracking shows the product reached the destination on 29/04/2017. But even after 8 days of expected delivery date, innumerable complaints (Both mail& verbal), follow ups and calls have not received my product yet. Today i received a mail from gati that my product is untraceable. I have always trusted gati as a reliable courier services. But this time as a customer i feel cheated and want a full refund of my money back for the product. Kindly resolve this matter (Either the product/ refund of the price money) as early as possible.
Thank you