Gati-Kwe — Products damaged during shipment

Address:

6 B.L.R. Road; Kolkata

I shipped 27 boxes consisting of large husehold appliances like TV, fridge, Washing machine, microwave oven along with household items. I am very sorry to say that most of the glass items that I shippe dwere broken into pieces. 3 out of 4 front glasses of my cabinet were broken. My microwave oven was damaged and the switch panel was detached from the main system. Moreover, the LED panel of my tv was damaged even though I paid extra for wooden packaging. When I informed GReecon (Gati-KWE franchise) through whom i made the booking, they denied me of any refund. The guy was continuously beating around the bush saying that we will provide you a certificate/form where it will be mentioned that the products are damaged, but they can't do anything abut the refund. They are also mentioning and accepting the fact that the products are damaged during shipment buy still they will not be providing any refund. What kind of harrasment is this? I am absolutely disgusted with their service and i would never recommend Gati-KWE to anyone. I want a complete refund of all my damages.