Gati-Kwe — shipment broken during transit

Address:

Pune, Maharashtra, 411037

Dear sir,
We had booked one shipment to calcutta [docket no.[protected]] by air
On 6th october and it was supposed to reach on 11th october. But,
Unfortunately it was delivered on 14th october. It was well packed in carton box. Our customer when opened the box the pump base [one side] found totally damaged. We are attaching herewith an image of the broken pump for your information.
Now, we would request you to arrange its survey and arrange refund of the broken pump. Because now we have to import another pump and supply it to our customer. Customer is not going to pay us for such a broken pump.
Hence please do the needful. We await your action at the earliest.