Gati-Kwe — shipment non delivery

anandp2

from Mumbai, Maharashtra

Address:

Deoghar, Jharkhand

Hello
Docket no[protected]

My shipment from kolkata to deoghar was assured to be delivered on 7th october. However, they extended it to the 11th october. However, again they were late

It is 14th october today, and still it hasn’t been delivered despite reaching the destination. Also, the courier doesn’t respond to calls and it’s been the worst fraud courier i’ve ever encountered

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Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to inform you that we are already in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time.

Oct 15, 2019

Updated by anandp2 Not yet received

Oct 15, 2019

Updated by anandp2 Hello,
I went to the local Gati delivery store at Deoghar to enquire about my shipment.The business head at Deoghar office spoke rudely and told that they are not responsible for your goods. Also, the man said that he’d deliver at his own wish. When we asked him to give a new delivery date in writing, he refused and mistreated us and said rudely to do whatever we wish.

Customer service and mistreatments is unacceptable. I am going to take this matter to the consumer forum.