Gati-Kwe — TV

The TV screen is damaged completely. After having a tough time while getting the TV delivered and unprofessionalism of the delivery executives, now chasing the concerned team for the damages and claim but no response but just automated replies!
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
May 19, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
Verified Support
May 24, 2021
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. . Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
Complaint comments 

Comments

Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
I got a call from your customer care executive and as usual they are not professional. I missed the complainant timeline as we are in a pandemic if you remember and not everyone is in a state of mind to check your company timeline for damage claim. But I have the video of the same day which shows there was a hole in the package. The only solution is to sue you guys because you are not bothered about your company reputation.
Dear Customer,

We sincerely regret the inconvenience caused. . Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
R Perth's [Complaint's author] reply, Jun 19, 2021
Don’t waste customers time like you waste their money. Your customer care executives are not even educated and trained enough how to handle a grievance email or call.

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    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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