Gati-Kwe — Unable to get status of my docket[protected]

Website:www.gati.com

My docket has already exceeded its assured delivery date.
Customer care says they can’t provide me the number of concerned gati kwe transport provider.

My travel is already planned.
What will I do now?
Why is the customer care so pathetic?
Isn’t it the responsibility of gati kwe to atleast let me know when is my parcel arriving
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply apologize for the inconvenience caused. Your shipment is showing delivered on 21-SEP-2021. Kindly provide us a line of confirmation if you have received the shipment.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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