[Resolved] Gati-Kwe — unnecessary delay in delivery and lack of customer support
Tickendra Jit Das on Mar 20, 2019
My parcel was shipped through gati courier service having docket no[protected].
Destination address was tinsukia, assam but upon reaching tinsukia, destination address was changed to dibrugarh, assam without any contact done with me.
Now, the delivery of the parcel is uncertain. There is no response or help from the customer support as well.
Local office should have contacted me prior to any destination change. I need the parcel delivered asap
Complaint marked as Resolved Mar 27, 2019
Pathetic service. I had to pick up the parcel myself from the local office
[Mar 20, 2019] Gati-KWE customer support has been notified about the posted complaint.
Verified SupportGati-KWE Customer Care's response, Mar 20, 2019
As per our telephonic discussion we have noted your concern.
This is to inform you that shipment is in transit now and assured delivery date is 30-MAR-2019.
Once shipment will reach to the destination location we will arrange delivery on priority. Kindly allow us some time.
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