Gati-Kwe — Worst service

Malit

Jun 11, 2021

Address:

Vill.-Ropri,po-dangar, Teh-ghumarwin

Myself, manjeet singh, navy soldier.
I had booked my luggage from my duty station Pondicherry to my home vill. Ropri, po dangar - 174023.
My docket no.[protected].
I paid for door to door delivery.
Today i got call from delivery agent, he said that collect from godown as i am onduty and can't collect it from godown. I informed him regarding this, he said he will drop luggage midway at 1400 hrs.
But he didn't delivered it.
Now i got msg :
Dkt #[protected] is DELIVERED AT GHUMARWIN ON[protected]. Do more with WApp.Text Hi to Genie on [protected].
Please help me, i trusted gati services and i am disappointed that this is the behaviour gati delivery agents are treating soldiers with this respect.

Please help me as soon as possible.

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Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Please treat this experience as an exception as we committed to serve you better in coming future.

Your shipment is showing delivered on 11-JUN-2021. Kindly provide us a line of confirmation if you have received the shipment.