[Resolved] Gati — lost a product

Mohammdi Shabbir

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have send a shipment to my customer on[protected] tracking number was[protected] and they have lost the product it was worth of 3000 so i have to send a new product to my customer in their status it is showing customer is not available on the address and even customer went to their office to pick a product they denied that shipment has not come so i spoke to many people in gati for refund including account manager Mr Naveen and he has confirmed that product is lost but still no refund from them one of their lady employee name Mrs Shalini contact number [protected] has told me clearly not to do business with us will i get my refund or should i approach consumer court

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2015

Gati-KWE Customer Care's response Thank you for reaching out to us. We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted and we'll have a team working on resolving the issue for you immediately. Please share your contact number with us. It'll help us assist you better. We are constantly improving our services each day to reach our customers' expectations and your review plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati-KWE