Gati Packers And Movers — Bike meter broken

I transferred my bike from hyderabad to bhubaneswar . i got the items today and found out that bike meter is totally broken. they are not ready to compensate the loss .kindly help us with the issue as we have already paid Rs.9000/- for insurance.
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Gati-KWE customer support has been notified about the posted complaint.
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We sincerely regret the inconvenience caused. We request you to kindly help us with your GATI's 9 digit docket number and contact number for further process.

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