[Resolved]  Gati — status of parcel not getting updated

Address:Kolkata, West Bengal

SIR, MY DOCKET NUMBER[protected]. My parcel is coming from shanghai to kolkata when i track on your website the status is shown out for next staition since 16th April 2015 Can i please know when will it reach India My parcel contains some important documents and must reach to me safe and on time Please tell me the current status i.e. where exactly the parcel is? is it in shanghai or reached mumbai I tried to contact Your customer care but nobody picked up please resolve my issues
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2015
Gati-KWE Customer Care's response
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Please fill out the form here - http://goo.gl/3hqNOe and we'll have a team working on resolving the issue for you immediately.  Assuring you of our best services always. Customer Service Team  Gati-KWE
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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