Gazon Communications — internet not working since 3 days

Address:

Hadapsar Pune

Internet at home is not working since last 3 days. I raised ticket but no one is addressing the issue. Worst part is that they are neither picking the phone nor replying to mails. Its really shameful in todays world that internet is down and and no one from provider side is sharing update why this is happening and no communication at all.. While recharging they are very punctual asking for payments on time and very obedient to stop service if any delay for recharge.. Ticket register on 15th april however no response and call from anyone. Very poor service and shame on this service provider