Geek Retail Private Limited — refollium hair growth capsule

Address:	Hooghly, West Bengal
Website:	www.refollium.com

My name is devendra and my mobile number is [protected]. My fb id is - https://www.facebook.com/devendra.chakraborty
I am from kolkata, i have ordered an item refollium hair support capsule on a facebook link from seller geek retail private limited. This product was shipped through your courier with payment method cod and tracking id[protected]. Item price was 1880 inr. It was delivered on 06.01.2018, i have paid the money to delivery person and got my item.

Now suddenly in the evening i got an email from seller that it is only a hair health support capsule... You have to buy ultra dht blocker of refollium and then it will work together and then automatically placed the order of 1270 rupees with tracking id[protected]. They said me to pay by cash on delivery... I have a very high doubt that they are doing something fishy, then i realise that may be this company is fake and they are fooling innocent customer. I tried to call their customer support number which is not answering. They do not have a proper company website.

I looked the manifest copy of delhivery on the product. There is no address or gst number found in seller details. I tried to call delhivery call support. The support executive told me seller is based of dankuni, west bengal and shared contact detail-[protected]. Which is again surprisingly not responding after several times i tried to contact.

Now when i opened the delivered product, it was a 3rd class product with no product standard logo written on it. Basically it is a fake product. No retail invoice i found neither on the box nor in the email. Now as seller have my details i am really afraid in coming future they may book several items on my name with cod, and i have to pay for that.

If you dont believe my words, just google refollium and geek retail pvt ltd. There are more than 100 complains against them in consumer forum with same kind of fraud please click om link to see how people being cheated by this-

https://www.consumercomplaints.in/refollium-hair-growth-c1667795

First they with provide a link on fb, once you click on that link, it will redirected to refollium website where you have to enter your address, once you done you will get a mail from refollium with tracking id and cod of 1880.

Now once the product delivered, they will again mail you that this capsule wont work untill you buy another product which is already been shipped from there end (Without customers consent) with cod rupees 1270. Once you realise this fraud your money 1880+1270=3150 rupees already gone and you left with two fake product with no lebelling on it.
They do not have a website.

They do not have a customer support number.
As a customer where you go and how you complain. There is no mode of contact available (Phone number, email id) to contact the seller. Whichever email id and numbers where given all are fake and they are not responding.
Where will a customer go.?
I am going to register a complain on west bengal govt consumer forum against the company geek retail pvt ltd and courier partner delhivery.
They thought they can cheat the money from public so easily. See you soon behind the bars refollium and geek retail pvt ltd.