Generalindia.com / ETA General [EGPL] Complaints & Reviews

This is to inform you that on 16 th of April your executive turned up to our residence to have a look to d ac for which we have made a complaint and we're told by them that d service will b provided to you in 7 days .but till now no update from your side .as per the complaint the compressor and the condenser of the ac is not working and is still in warranty .I want asap reply nd service or a revert from your company otherwise I have to move forward to consumer court .service call number DEL [protected] attended by dhnanjay

I have purchase a c in last year june and install in previous home now installed in new home by your service station .but after installing it it not working
I have been made repeated complaints here but no response it
Deepak gupta [protected]

Worst nonresponsive service network. No response despite repeated calls and worse still after emailing to customer complaints mail od provided at the website.

Dear Team, I registered a complaint against my vestar washing machine(bought in may 2015) in October, your technician came and said timer is not working, i will replace it whenever we will get one. I waited for approximately 1-2 months(as my timer was working little bit) and again registered complaint on 1st week of Dec 2015 for which your technician came and took my timer with him saying they will replace it in a day or two. I requested him that at least put my old timer back in case you don't get timer from the company. i called him next day to get my old timer back at least i would be able to was my clothes as i am not keeping well these days. he said ok i am sending my technician, but no one came. I tried his number but it was switched off. Till date i am calling regularly and getting the same reply that we will replace by tomorrow. Day before yesterday they said that timer is delivered at service center and will get replace by 17 dec positively but no one came to replace it. Today i called up again then they said timer is not yet delivered, we will replace by monday. PLEASE TAKE THIS IN URGENT AND LET ME KNOW HOW MANY TOMORROWS YOUR COMPANY NEEDS. Please let know by what time my timer will get replaced as i am not well and facing a lot of problem due to this. My complaints messages are attached for your reference. complaint is under my husband's name -SAURABH KHURANA. Please take this on very urgent basis. Thanks & Regards Shweta Monga 91-[protected]

This is to bring into your notice that we had purchased one Ton O'General window AC on 11th June 2015 from Mehta Electronics, Jwalapur, Haridwar and a month after installation when our family friends have visited to our home and we have started it, it started having issue that it is automatically getting stopped in every 10-15 min or it is not running when we are starting it . It was so embarrassing in from of them. We have made so many complaints since August 2015 (eg: recent complaint# GHA[protected] & GHA[protected]), many times engineer have visited to our home to check AC and also have taken out the internal device of AC to check and fix it but issue has not resolved yet. It is so much frustrating to my family that we have invested money for the comfort and not a single day it ran properly. Now the situation is that we are fed up calling to the customer care and representative is saying that senior engineer will visited to resolve the issue but no one is coming. I would like to request you to resolve it asap or if your company is not able to fix the issue, i want AC to be replaced and install a new AC in place of the faulty AC.

I have purchased this 1.5 Ton O general split Ac from Royal Electricals, Alwar Rajasthan, on 27/4/15 with Bill No.1287. (Model No. ASGA18FTTA & Serial No.T029027) and Outdoor Unit (AOGA18FTTAH), From the day of Installation itself its Flappers is not working properly .when I asked from the techenician he replied due to transport it is happened and also its new so its take time and than it works properly, but this problem is persisting till today and more over from the day of purchasing unit is not working properly, cooling is also not proper its going worst.I want my Both the Indoor and Outdoor unit change Immediately. Because I am facing lots of problems.Yesterday Techenicians checked and replied that there was a problem with the unit. why should I repair my New Ac When I purchased A Brand New Ac, so its Company's responsibility to change my new AC.

I PURCHASED THE ABOVE AC FROM M/S KBM VIKAS MARG, NEW DELHI VIDE INVOICE NO C-01558/15-16 ON 10TH MAY 2015 FOR 65500/-, WHICH WAS DELIVERED ON 13TH MAY 2015. BOTH THE BOXES OF INDOOR AND OUTDOOR UNITS WERE RECEIVED OPEN AND THE FACT WAS ALSO MENTIONED ON DELIVERY CHALLAN. THERE WAS NO WARRANTY CARD INSIDE THE BOXES. I CONTACTED ONE MR WASIL AT THE DEALER WHO PROMISED TO CHANGE THE MACHINE VERY NEXT DAY BUT NOBODY CAME. I DID NOT RECEIVE ANY CALL FROM COMPANY FOR INSTALLATION AND DEMO HOWEVER ONE MR JAWED APPEARED TELLING THAT HE HAS BEEN SENT BY THE DEALER FOR INSTALLATION AND INSTALLED THE MACHINE. WHEN THE MACHINE DID NOT WORK ON INSTALLATION WE WERE TOLD TO CONTACT O GENERAL CUSTOMER CARE. THEN I CONTACTED CUSTOMERCARE AND WAS GIVEN COMPLAINT NO GHA[protected]. THIS WAS ATTENDED BY MR SANU AND MR NEERAJ WHO TOLD ME THAT PCB OF OUTER UNIT IS NOT WORKING AND IT WILL COST ME RS 18000/- EVEN THOUGH MY AC IS UNDER WARRANTY. THIS IS THE MOST EXPENSIVE AC IN THE CLASS BUT I AM STRUGGLING TO GET MY NEW AC WORKING AND I HAVE BEEN CALLING AND WRITING TO CUSTOMER CARE WITHOUT ANY RESULTS AND RESPONSE.

Last year(2012) we bought an Air Conditioner of ETA GENERAL of model no.(AXZB18ABTH) unit serial no.(002595) Compressor serial no.(761/FGWOh[protected] on 27-03-12 from Amrit Electronics ,Sadar Bazar ,Gurgaon. But two weeks back our A/C was not working properly, so we called up at ETA GENERAL's Customer Care and we tried that Customer Care Number for Hours And Hours, But no one answered the call then we called up an A/C mechanic and he told us that the compressor is DEAD.

we contacted Amrit Electronics(from where we bought the A/C) they noted down our complaint and assured that within 48 hours, company will contact us but three days after that there was no revert on our complaint then an electrician nearby gave us a number of a person who takes complaints on behalf of ETA GENERAL , we contacted him and he sent the A/C mechanic within half an hour , he confirmed that our compressor was DEAD but it is under Company's warranty and we can change it without any cost but we have to pay Rs.350 as Visiting Charges and Rs.3500 for GAS Filling he said within two days your new compressor will come from the company and Your A/C will be FIXED, but today is the fifth day and the person says the compressor will take more 15-20 days to come.
We want a strict action from your side as it is around 43 degree temperature and we have to suffer from this hot whether The company is not picking up the call and o slow service but at the time of purchase they were too good but now when we r facing problem with their product they r ditching us..we are helpless....please take action against this ...
we will be very thankful to you

Harshit Ahuja
119/A,New Colony, Gurgaon
[protected]

SIR,
very sad inform u that i was with this company ETA GENARAL PVT LTD last 18 months but never get my pf details .I joined this company last 7 .02.11.and left the company 31.08.12 several time i mail him and called him regarding my pf status no body pick my phone no body replay my mail .i want to withdraw my pf balance and apply on dated -2 .11.12 yet not showing in the system my balance not showing claim status also not showing .Through pf side i entered my pf i get the sms total balance is showing only 2448.00( two thousand four hundred forty eight only )
Request to u kindly help the same
Waiting for your response

kamruddin khan
[protected]
pf no -TN/49263/865
ETA GENERAL PVT LTD
HOUSE NO -71/63
3RD FLOOR
STERLING ROAD NUNGAMBAKKAM
CHENNAI-600034
[protected]

I have buyed O’General AC on dated 08.04.2009, since then I am facing compressor tripping issue after every 10~15 Minutes.

For this we have registered numerous complaint at service center M/s DEEP AIRCON located in G-6, Vardhman Complex, L.S.C. Savita Vihar Delhi – 92 but there is no response towards salvaging action.

Ours is a printing company and we have two general window ac's in the production room of our company without which our machines cannot operate. Our printing machines need a cool environment to operate and so the ac is very crucial for us. There is some problem with the compressor of our ac's and they are not working at all (The compressors are in warranty).The production is therefore been held up for the last two weeks due to this. Your customer support staff has been uncooperative and is unable to provide with a concrete answer about when will the two ac's be fixed. Look into the matter on an urgent basis as it is a very crucial stage for us and already we have lost a lot of time due to this problem. This is a very serious matter for us now.

FOLLOWING IS THE COMPLAINT SENT TO THE COMPANY BUT NO ACTION TAKEN YET. IT IS 4 WEEKS SINCE FIRST COMPLAINT WAS LODGED.

Sir,

This is to inform you that till date we have not heard back from your office regarding the complaint. The air conditioner was taken by your service people and they have not come back to us. I have been talking regularly with your Mr. Krishan Mohan at Chandigarh, but no concrete reply has been received.

This is my final notice and after 4 days if I do not het ant reply from your side, we will lodge our complaint with the concerned government authorities including the consumer forum.

Copy of this letter has been sent to the Local News Papers for information.

Thanks & best regards,





REF NO. 6273 DATE 07.05.2009

To
The Manager,
ETA General Private Limited
SCO 2475- 76, Sector 22-C,
2nd floor, Chandigard-160022.
Fax no.[protected].

Sub :- 2.0T SPLIT Air Conditioner

Sir,

We wish to inform you that we had purchased the above Air Conditioner directly from you vide your
Invoice no. CH06210004 dated 06.04.07 for Rs. 43, 983.00/=

In the very first year, we had faced a problem with & had lodged our complaint with your local
service center in Jalandhar & your office in Chandigarh. The same was repaired after 15 days & the
same worked properly thereafter.

May, 2008, wherein it again stop working & we lodged our complaint in Chandigarh & Jalandhar.
The same was again repaired after a gap15-20 days & we were asked to pay for refilling of gas &
labour charges by your local service center which we refused to pay the same as the compressor was
under warranty.

Now, the Air conditioner had stopped working since yesterday & we are now advising you through
fax / email to depute your representative to check the A.C. & let us know what has to be done.

I request you to please take the matter at the earliest.

Thanking you.

FOR R. M. EXPORTS


AUTH. SIGNATORY