Generalindia.com / ETA General [EGPL] — Company not willing to service the ac during warranty period

Address:	Pondicherry, Puducherry, 605014
Website:	www.generalindia.com

We have purchased split ac from general india on july 27th 2016. It was giving us a lot of problem since 2 months. There was no cooling in the room even if the temperature is set to minimum. We have called customer service multiple times and there is no effective resolution, once they have cancelled our complaint from their end and didn't follow up with us later. The next time after a lot of discussion, they sent an agent who said that there was no problem with the instrument and he was not even ready to repair it in the warranty period. When we asked him to show the temperature on the compressor, he said he didn't get the instrument and would come back after 2 weeks but our warranty was getting over by that time. I need a quick resolution of this