Generalindia.com / ETA General [EGPL] — Defective machine supplied bearing model No. ASGG18CGTA

Address:

11/5B, ANANDA CHATTERJEE LANE, KOLKATA-700003

Sir,
I have purchased one O General Machine from Raipur Electronics, Shyambazar, Kolkata in 2019, the cash memo is attached and had to pay substantial amount as installation charges too, expecting service far better than the standard air conditioners available in the market since the price of your machine is also much more than other reputed brand of air conditioners available in the market. Unfortunately after installation of the machine it was not functioning as expected by me comparing another AC of brand "Carrier" purchased by me on the same day at a price much below than your machine. However, the hot season has passed anyway and owing to my inability to find out time to attend your mechanic, I could not also take opportunity of your free service after installation. Now due to countrywide lock-down, which is still continuing I could not avail the service even this year at the starting of the summer season and did not use the machine too. I have consulted the shop, i.e, Raypur Electronics and they advised me that the machine can be used, though servicing has not been done, and the warranty period will also be extended owing to lock-down and it may be serviced afterwards when the situation of the country will become normal. As advised by them I am using the "Carrier" machine and find no problem but today when I first started your machine it began to eject air and outer fan also started operating but no cooling has been experienced for long time though it was kept under "cool" mode and everything was normal for its operation, which ultimately compels me to report to you everything since simply I can not bear this bitter experience and trouble after spending much higher amount to purchase your machine. In the circumstances I place before you two questions:
1) Owing to lock-down the warranty has been extended for how much period?
2) How will you settle my problem and give relief? Since, I think it is a defective machine it need to be replaced/returned.
Yours faithfully,
Dipankar Bose, Mob:[protected]