Generalindia.com / ETA General [EGPL] — inverter split ac o general 1.5 ton | |||
Dear sir/ madam I am a loyal customer of og ac since the year 2000. I have purchased more than 9 ac's since 2000. Again on 2014 i purchased 4 og ac's at rathna fan house and i am shocked to see that, out of the 4 ac's, 3 ac there is board issue because the timer blinks. The issue was identified by heera service center, though og customer care they came to look after the issue. It has been 6 months now, i could not get back on the issue as i delivered a baby recently. In these 4 ac's on the day of purchase itself, there was a problem in these 3 ac's, the ac person named muneer, came to install through rathna fan house. The moment he installed and switched on the ac in 2014, these 3 ac's didnt start and i demanded it to be replaced but they did not, they said minor issue and they took one chip out of the board and replace it in 3 days later year 2014, please remember that the ac was a new one at that time. And i was convinced temporarily. I had repeated issues in these 3 ac's and the person would come frequently to do something or the other to make it work. I spent a lot of money each time. The 4th ac is working fine. Sorry for this big mail. I am deeply saddened that i am being so loyal but this is the way i am being treated, because now they say the board is not working and it has to be replaced. Please i request eta general to contact me regarding this issue. The cost of the board is so high that i really don't know what to do. It has not happened at all earlier. I think right from day one, some fault piece was given to me. This is not at all fair. I want to somehow bring this to the eta general management's attention, and i got this id though customer care. Please help me in replacing the board free of cost, as a respect to a loyal customer. Please have some one call me in this regard. And kindly read the entire mail Thanking you Regards Mrs. Sara j Was this information helpful? | |||
|
Generalindia.com / ETA General [EGPL] customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
AC does not Cool room properly.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
5%
Complaints
92
Pending
0
Resolved
5
![Generalindia.com / ETA General [EGPL] Phone](/img/bn/phone.svg "Generalindia.com / ETA General [EGPL] Phone"){kind=small}
+91 44 4340 2345 (Corp. Office)
![Generalindia.com / ETA General [EGPL] Website](/img/bn/www.svg "Generalindia.com / ETA General [EGPL] Website"){kind=small}
![Generalindia.com / ETA General [EGPL] Address](/img/bn/location.svg "Generalindia.com / ETA General [EGPL] Address"){kind=small}
ETA House, 3rd Floor, #71/63, Sterling Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
Then i decided to again call customer care number to check status of my complaint so i called CC and gave them complaint number which i got through message from o'gnrl. shockingly they told me that they don't have any such complaint number. That was first shock i got. So i requested them to take new complaint and provide me complaint number on phone only so they took my compliant on 9-Apr-2018. they committed that my issue will get resolved in next 24-48 hrs. so today ( 11-Apr-2018 i'm trying to call them and i'm really got pissed off and frustrated by listening to their reposes.
ull face problems as below i[censored] purchase this brand
1. i[censored] call CC and select your preferred language as Hindi your call automatically transferred to English speaking guy and he will tell you to talk in English. If at all he agree to transfer your call to Hindi speaking person you have to wait for long at least for 15-30 minutes . And if at all call gets connected you have to have patience to get torture further or else your call gets disconnected and you will not get any call in return.
2. They keep on telling you one standard sentence " sorry for the inconvenience caused " without answering your any question. Simple question like who will be responsible if O'general's CRM is not working properly ? or who will be responsible when i wasted TWO months of my warranty without my fault or why dint they inform me if any delay is happening from their end and they are at fault .
3. when you ask any xecutive to transfer your call to their senior executive they will tell you that they are busy . My question was are we fool and don't have anything to do so calling these basters ?
i need justice now on the frustration I faced loss of time following with them, increase my blood pressure, wast of two months of my products warranty and harassment caused .
So i advise everyone to not buy O'General any product. As when i'm into this issue and talking about this issue with my relatives and friends i'm listening many same or other issues have faced and they are like " Bhai O'General ka AC lene se pehele puch to liya hota ".
Please help