Generalindia.com / ETA General [EGPL] — Manufacturing Defect-Cooling Problem in Air Conditioner of OGeneral - So please replace my AC with new one

Address:

Plot No - 2/24, Vidhyadhar Nagar, Jaipur, Rajasthan

To,

The Manager,

FUJITSU GENERAL (INDIA) PRIVATE LIMITED

Sub : Manufacturing Defect-Cooling Problem in Air Conditioner of OG - So please replace my AC with new one

Sir,

This is to inform you that I have purchased AC of OG from M/s AVI AC Services Pvt Ltd, Vidhyadhar Nagar, Jaipur on dated 11/06/2021 enclosed bill copy for your reference.

This year when we have started the AC the Air conditioner is not Cooling giving warm Air, so we have contacted the above dealer for its service and even after servicing the AC is not giving Cool Air.

So we again contacted the above dealer for checking the same, again the technician come and told that the there is no Gas in the AC so he filled the AC gas but even after filling he Gas the AC is just cooling like a cooler.

So we once again contacted the above dealer we call the dealer on daily basis after 20-25 days the dealer send a technician and again the technician told that there is no Gas in the AC so for two days he check the AC but not found any leakage/other issue and fill the Gas again and told that he is unable to find the issue and there is some mistake in the AC (Manufacturing Defect) that why its not cooling properly. And also we have reported the issue on your toll free no[protected] & WhatsApp No[protected] – with service No .JAI[protected].

Even after visiting 4 times the technician unable to find the issue and still the AC is just working like a cooler.

So I request you to please look into the matter as the AC is still under Warranty/Guarantee and replace the same with new AC as we are totally fed up now from last two to three months and also there is a financial loss of Rs. 52, 500/-.

I think you understand the words as it is such a big company and a good brand name in market. So once again request you to please look into the matter and replace my AC with new one as soon as possible.

Regards,
Ankit
Mob. No [protected]