[Resolved]  Genie Cabs — Failure to provide Cabs on time

Address:

Bangalore, Karnataka

I was travelling on a temple trip with my family and had booked a train reservation (through Tatkal). I had booked Genie Cabs, a division of Meru, from my residence to the railway station for 6 PM in the evening on 27th August, 2014.My booking was accepted and I was informed that the driver details would be sent 20 min prior to pick up. I called them again by mid noon to confirm the same, and I got the same reply backed by an SMS that my booking has been accepted and I would get the details of the driver and Cab 20 min prior to the pick up time. I waited until 5:43 PM (20 minutes prior to pick up) and gave them a call and they told me that I would get the cab by 06:10 PM. I called them again at 06:10 PM and they told me that they were sorry as no cabs were available as the driver was caught up in a traffic jam. I got a call at 06:33 from Genie cabs that my trip has been cancelled since they couldn't get a cab or driver. (30 minuets after my booking time). I had to hire an auto rickshaw from my house to the railway station and since it was rush hour, I missed my train and could not get a refund as the ticket was booked on tatkal.As a result I had to come back to my house, and drive down 400 Kim's to the temple, which cost me money, time and physical and mental strain. All these could have been avoided, if Geneie cabs had sent me a prior intimation like other professionally run cab agencies like ola cabs or taxi for sure. ( I checked these before hiring Geneie and they came back to me with a message that cabs were not available at that time)