I got selected for Process Associate in Genpact for the Hyderabad location. I was asked to submit my documents via mail by Pavani Madishetti. She called me up after the document submission and told me to provide my UG completion certificate. I didn't have it, so I provided my PG degree completion certificate.
I didn't get any more calls from her. For more than 1 month I kept on calling her, texting her about the updates, but she didn't respond. Last Thursday, she picked up my call, and we've discussed the above problem. I told her that my UG University didn't issue my Degree Certificate yet. She said she'll enquire about it and asked me to call her the next day at 6 pm. Since then, I've been calling her so many times, again she's unresponsive. She's not responding to emails, texts, calls, LinkedIn messages.
Now I don't know whom to contact since I don't have any other PoC number.
Genpact customer support has been notified about the posted complaint.