Genpact — Irresponsible HR

I got selected as Process Associate at Genpact in Hyderabad Hafeezpet location. My recruiter was Pavani Madishetti. I uploaded all my documents except the service letter of the company from where I was absconded. I didn't informed Pavani Madishetti at the beginning because there is no point with that employment as there is no service letter.
The people from BGC helpdesk told me connect with hr and discuss about this and the things get easily resolved, if she sent a mail regarding this. I contacted her and informed the issue and she told she'll take care of that issue. From that day onwards she didn't even responded to my calls. I tried contacting from other number, then she'll pickup.
Now my profile at Tydy is declined and I mailed to the respective helpdesk by putting her CC. So, they replied me, ask the recruiter and she can easily resolve the issue. Later, she contacted me and fired me by asking all these things and finally Iam sure she's intentionally declined my profile and she told me as a recruiter I cannot help.