[Resolved]  Getway India Holidays — False promises to customer, they just want money

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New Delhi, Delhi

Please find below my Remarks for Manali Tour(17th Jan - 22ndJan 2014), which was organized by Getway India Holidays Deluxe Tour Package Cost @ INR 10, 000/- for2 adults <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Hotel in Use-Hotel Himgiri /Hotel Mountain Face- 3* Package Inclusions: *Delhi-Manali-Delhi by Volvo coach (2*2), AC, Video Coach During return we got wrong Bus no. from your side, after struggling half an hour we got to know the informed bus was cancelled. After that we’ll shifted to another bus, and got “BACK SEATS” although our seatno’s in the return ticket are different. * 03Nights Accommodation in 1 Deluxe Room Can you please elaborate your definition of deluxeroom. FYI- Our room description in which we stayed is: Balcony View – ServantsQuarter at the back of Hotel. Inside Room – OPEN dustbinis placed in room for our use. No arrangements of blowers. * Pickup &amp; Drop From Volvo Bus stand to hotel For Drop I especially called your team to take care of same, ascarrying luggage from hotel to Bus stop is very much difficult for us as thedistance b/t hotel and bus stop is approx. 4Kms, But No one revert us. If you people have insisted your travelpartner or hotel to provide the same, then we can get this facility veryeasily. FYI – All the hotels are doing the same for their guest and moreoveryour travel partner (Mr. Prakash) is having 1 personal no. vehicle, which issent on Day 1 for City Tour. At least he can arrange the samevehicle for our drop, *Welcome drink on arrival Please clarify what kind of Welcome Drinks you aresupposed to provide, We have not got even a glass of water on our arrival. *3Morning Tea, 3 Breakfast &amp;3 Dinner Food was ok, but not up to mark as of 3* property. * OneCandle Light Dinner Not Got the same, and no one from your team has checkedwith us or from hotel people for the same. If it is a part of you tour package, then why no one has taken care of thesame. * TwoGlasses of Milk NOT got the same. * Freeentry in discotheque (Himgiri) On day 1 when I checked with hotel guys about theirDiscotheque timing and the availability, their reaction was like “ I am askingsome unusual thing”. Which make me feel very embarrassed. You stated here it is a free entry, but FYI it is free for all the guestpresent at hotel. Apart from entry there was nothing to buy in discotheque forwhich they can charge, e.g. not even a singlemock tale. * Freeuse of Games Room * 10%Discount on Laundry Not o[censored]se, as the travel days are very less. * OneHalf day Local Sightseeing By Individual Car I am sure that Half Day is not equal to 2 or 2:30 hour, our taxi driver told us very clearly that this sightseeing is schedule for2hours which they can extent till 2:30 hour. As described by you, “AfterSome time enjoy the city tour visiting to some of the prominent spots andattractions including Hadimba Devi Temple also called Dhungri Temple, Manu Temple, Tibetan Monastery and Vashisth Village”. Now FYI - MaunTemple is closed in this season and Vashisth Temple we visited next day as itwas out of the way. So Rest of the day we sent on Mall Road. * OneFull day sightseeing of Rotang / Snow Point by Sharing Car *(Snow Point /Solang valley incase Rohtang is closed) 2nd day was good and still justified, visited Snow pointand Vashisth Temple. * OneFull day sightseeing of Kullu &amp; Manikaran by Sharing Car Full day spent on Mall Road. Because of miscommunication between youand your travel partner. According to the local taxi and auto agencies we gotto know that the tentative dates for strike is already informed well in time before. FYI – We came to Mall Road from our hotel(Approx. 3Kms) by walking. NOTE – Last day also we spent on Mall Road and came their by walkingand this time with our luggage. Moreover your Volvo Bus stop is even 1 more kmahead from Mall Road. *All Taxes Include. Note : 3 out of 4 Days in Manali wespent on Mall Road, which is maximum of 1 km and 99% of local shops of food, cloths, antiques, etc.. Now please tell me how much a person can enjoy this same place with all thesame stuff. I really don’t have words to describe that how much BAD experience I had inManali, because of your mismanagement.