Girias India Investment — Worst customer service and not reliable place to purchase goods

Address:	600059
Website:	www.giriasindia.com

Hi,

We booked a Daikin AC 1.5 ton from Girias Tambaram branch. The model we booked was a compact model but they sent us a normal one (big size-RRV). Unfortunately only my parents were there in home when the installation done and they doesn't know that we booked a compact one.. After seeing this we visited the branch and they convinced us that the model which they gave was good one. We were so upset on this but our mistake was that the installation was done and hence we were convinced. Along with AC we booked the new model VGuard Stabilizer VWI 400 but they gave us some other model and convinced us that they gave us a best product.

With A/C, they promised to give a Butterfly KCP set, Prime Tower fan and holiday package as complementary. They said all these we will delivered along with the AC but they didn't do that. They said stock not available and will give it in 2 days time. It's almost 15 days now till yesterday there was no response from the store. So I called them yesterday, after a long conversation they committed that they will give all the dues tomorrow and they asked us to come and take from the store (PLEASE NOTE INITIALLY THEY WILL SAY THAT IT WILL BE A DOOR DELIVERY). Today when we went to the store they gave only the Tower fan and holiday coupon and again asked us to wait for some more days for Butterfly KCP set.

Useless employees and worst service. The behavior of the manager in the store make us to think that we are buying the product in his money and we have to beg him.

My advise is Girias Tambaram branch is not reliable place to purchase goods . There attitude is totally different before and after we pay the bill (after purchasing the goods). They don't know how to treat customers.

Please look into this and take immediate action.