Glazedinc.com — Glazedinc.com non delivery of goods and no proper updates

Ordered tempered glass on 29th June with prepaid full payment of Rs.450/-. But there is no clarity on the delivery till date. The shopping portal does not even have customer care number. Support is only handled through email. I have written emails but there is no proper response and just received standard response. The delivery channel Delhivery tracking shows as "Activity : Not Picked - Shipment not received from client" and the status as "PICKUP_EXCEPTION".

The cancel order link does not work means I can't even cancel the order. Have emailed them to cancel the order but no response.

I would like to get my order cancelled and refund of payment I had made as there is no proper response, no expected deliver date, very poor customer service, no update on delivery.

Portal address: https://glazedinc.com