Glen Complaints & Reviews

Purchased glen aluminium 2 burner cooktop through online store. As i was using this products with png (Gail connection-gail executives has fixed the issues intial ie the conversion of lpg to png) on the initial days. Recently started using stove with the lpg connection. Main problem is with the flame from the burners. When i turned the knob to low mode/sim mode the flame coming from the burners are too high. As a result the things which was cooking started burning and getting spoiled. Cannot use this product any more because of this issue.

Contacted the service center multiple times and they are giving lame execuses. Its been one and half month issue is not resolved yet. The service person will not attend the call even after multiple calls. Very pathetic after sale service from glen.

A complaint was registered on this site on the lax attitude of the Glen staff in the servicing of our cooking range, on July 4th, 2018. Till date, no verifiable action has been taken. Neither were any contact no's given to us vide mail, nor did any of the Glen Company representatives in Trivandrum contact us, for redressal. This is really bad, that even when a complaint is registered, no action is taken. I can only hope that with this 2nd reminder, action will be taken immediately for redressal.

The cooking range in our house is from glen company and it's local staff do the servicing as we call them. After the initial call & many reminders also, they come hesitatingly. As we are working people, it's not possible to set apart time now and then & finally they don't turn up. It's always the after sales service of any company that determines it's quality. Therefore, i request that necessary steps would be taken to contact your staff in trivandrum city, to contact us for immediate servicing of our cooking range.

Purchased 4 burner cooktop 1046 gt one year back. From the day i purchased it the two burners are not working at all. Local distributor from palampur sent their engineer 4 times to repair the cooktop. And also last time glen trained engineer from gagal visited my home to repair the same. But still the problem persist after 2 days.
Now pls provide the solution as the product is installation failure and as a customer i have frustrated by repeatedly repairing of the product. Also request for the replacement of the same. Pls look into the matter on urgent basis.

I bought a chimney from Glen on 22 April 2018 i.e. two months ago.For the installation process I phone called the service center many times but they always had pretexts and told me they would come soon. but afterwards they were not receiving my calls, switched off their phones and thus not responding to my calls at all.
My new house's shifting is being delayed by your responsible staffs in Varanasi.
therefore, please have concern...

I have lodged a complaint about nonfunctioning of my house chimney on[protected] at delhi and faridabad number, but even after several telephone calls they are not resolving the problem. There is same excuse given that they will do it today. Its a shameful behavior from the glen company. I will never purchase anything from this company or suggest anybody purchase any product from this company. This is an eye-opener for me. It is pathetic not to attend the call even product is under warranty (Purchase date is[protected]

Since last three months i am facing problems with my chimney. I tried to reach out to local authorities in bangalore for its repair but to no avail.

I would appreciate if the same is repaired at the earliest.

My contact details ia as below :

B6 304 sandeep vihar awho whitefield kananmangala 560067

I had bought it online through snapdeal. On 19 aug 2015.
Invoice number 7b0007/15-16 /1588

Dear sir/madam,

We have purchased glen 4 burner gas stove model gl 1048gt fbb mirror on[protected] from sales corner (Baroda) pvt. Ltd.
It was bring to our notice that our gas stove will be delivered by[protected]. We have received the gas stove on[protected] & after opening the gas stove we have noticed that its pan support are not proper & on the next day we have book complain on your toll free number.
A technician (Mr. Ghanshyam) from parshwa sales, vadodara (Distributor of glen product) came & checked the pan support & told that today i will send e-mail to our head office (Faridabad) & they will send us the new pan support within 2-3 working days & then i will come & change your pan support. After 10 days without receiving any proper response i have called parshwa sales & it was bring to my notice that till now we have not received any pan support.

Again after keeping patience & after some days again i have called parshwa sales (As the beggars have no choice) for enquiring our gas stove pan support. The lady who attended my call was so rude & told me that we have told you once that till date we have not received any pan support & dont call again & again for enquiring the same thing. On hearing such harsh words i was so surprised that what services they will provide as on new gas stove this problem is occuring.

As i have not received any reply till date from their side i have planned to book a complaint as there was no other option left with me.

Please take this matter seriously before i take any serious action & do let me know when i will get my new pan supports (4 nos.) for my gas stove.

Thanking you,

Regards

Somesh bansal

I had purchased a juicer mixer grinder from glen model gl4015 on 16/02/15. I got the guarantee for motor for 5 years. Now my motor is not working, i have lost the warranty card but i am in possession of original bill, i requested the customer care to instruct the service center to repair the mixer on proof of bill but not getting any positive response.
Request your help.

I had purchased glen cooking range from authorized dealer kamla store, jhumri telaiya, koderma, jharkhand. It was installed by technicians sent by the dealer. Since installing stove nob is broken due to the extreme heating while using the grill. The open light is not working and even the auto-ignition switch is also not working. This the worst service i have yet seen. The company doesn't even have people to give the demo of the product. And...

To the glen corporate team

This is my 4th email on the subject.

The apathy of the customer service team is deplorable and down right despicable.

You continue to ignore the complaint. The quality of the product i have received is a good indication of the after sales service that we are receiving.

You forget though that customers have other outlets. Consumer courts will be very happy to know the evidence i am collecting against this case.

In the meanwhile i wait for a call from the corporate complaints to understand, listen and fix the issue.

Regards
Rajesh mudaliar

—
On wed, 4/25/18, raj wrote:

Subject: fwd: faulty gas stove
To: [protected]@glenindia.com
Date: wednesday, april 25, 2018, 1:41 pm

Hi

This is my 3rd email on this.
I was promised that a technician will come today however once it has turned out to be a disappointment.

This is highly frustrating and i expect this matter to be taken urgently.

I expect a follow up and call back to fix this issue at the earliest.
Regards
Rajesh
Mudaliar

— forwarded message —
From: raj
Date: 22 apr 2018 9:17 p. M.
Subject: faulty gas stove
To: [protected]@glenindia.com
Cc:

Hi
I am sending this official complaint
About glen gas stove model 1046gt that we bought on 4th
March 2018.
We have made several attempts to fix this through a technician
However the issue with burners is same.
The burners don't light up immediately and sometimes extinguish
Automatically.
Consider this as a strong complaint about the product and we require a complete replacement of the product.
I have attached the receipt and the guarantee book of the product.

Regards
Rajesh mudaliar[protected]

Hi

This is my 3rd email on
This.

I promised that a
Technician will come today however once it has turned out to
Be a disappointment.

This
Is highly frustrating and i expect this matter to be taken
Urgently.

I expect a follow
Up and call back to fix this issue at the earliest.

Regards
Rajesh
Mudaliar

—
Forwarded message —
From: raj
Date: 22 apr 2018 9:17 p. M.
Subject: faulty gas stove
To:
[protected]@glenindia.com
Cc:


Hi

I am sending this official complaint about glen gas stove model 1046gt
That we bought on 4th march 2018.

We have made several attempts to fix this
Through a technician however the issue with burners is
Same.

The burners don't light up immediately and sometimes extinguish
Automatically.

Consider this as a strong complaint about the product and we
Require a complete replacement of the product.

I have attached the receipt and the guarantee book of the product.

Regards
Rajesh mudaliar
[protected]

I had purchased glen chimney from authorised dealer union radios jhansi. It was installed by technicians sent by the dealer. Since installing it is making huge noice. The smoke sucking is not proper. It appears that there is manufacturing defect. The machine is under warranty. And the complaint is not being attended by the dealer who is also customer care centre of glen as per information available on net.
Please ask the dealer / vendor to attend or to take back the machine and refund the amount paid.
This is very sorry state of affairs compelling the customer to move to other platforms for grievances redressal.

Anil kumar srivastava
1427 near dhyanchand stadium officer's colony, civil lines jhansi pin 284001
Mobile [protected]

First of all worst service ever i faced in my entire life, once you buy the product they treat you like good and once you face any kind of issue they will not entertain i purchase a gas stove from glen dealer name - kitchen 'n' bbath gallery, jaipur, so i request you to all if you wants to buy something from glen don't try anything, worst service ever and worst product too.

For a couple of years the chimney has been working properly. but now it makes a lot of sound and does not suck the required amount of fumes/smoke. the service centre is pathetic. initially some private persons were contacting me for service and they were not from their authorised service centre. later i am told by this people that they are the authorised service personnel. but they do not attend the service call. they are lord unto themselves. the company does not have any centralised customer care no. to address the issue. pathetic company, pathetic service, and i am feeling sorry for purchasing from this brand.

Its only 1.5 years that i have bought this chimney from such a well known brand like glen, and now its motor has stopped working and according to the technician the motor has burnt and needs to be changed which will cost around 4000 rupees. I mean one invests a huge amount in a well known branded product once so that we don't need to spend money again and again if we buy a local product.
And now that its only after 1.5 years that the motor has burnt and i have to spend half the amount of the product mrp to get it repaired, then it is not acceptable and it would have been better that i had bought a local product, then what is the use of buying a branded product.

Dear sir,

I had purchased glen (Otg) gl 5030 grill with order id od[protected] from official site of flipkart and the same was delivered at my home in chembur on jan 12, 2018.

The product was received in a damaged condition. The handle was broken on communicating the same several times to glen india ltd, they say they can only repair the same. Now glen wants me to accept the defective piece.

I have purchased a first hand otg for rs 8300/-

Can i get justice for replacing the product.

I purchased the glen chimney 10 months back. Recently, my chimney stopped working. So i made a complain to the nearest store of the company in dwarka, delhi. Which they said they will be sending their team to check as it is in guarantee period. But nobody came. No response to my complaint. Kindly respond to my complaint and send someone to check the chimney. Kindly contact me on [protected] shilpi

Dont buy glen gas hob. The glass suddenly blasted in a most dangerous way. Then the rude gm service one mr. Arun malhotra threatened that “we will not get the glass replaced till more than a week. You stay with the broken glass. First transfer 4250/- by paytm to their phone. Only then we will try to see when the glass can be replaced” it has not only been a shocking but a very very tiring experience. I cannot even get it replaced by any other gas hob as the kitchen stone slab has been cut according to the size of glen gas hob. Dont buy glen. They are cheats selling bad quality stuff. This gm arun malhotra is also a cheap cronie making fun of the distressed customers.

I have purchased automatic gas stove from flipkart on dt.05.12.16 and there is a problem in on / off switch & i have booked a complaint for the same on dtd.05.12.17 with naresh brothers, ashram road, a'bad and he told me that warranty does not cover from purchase with flipkart however we produce original bill.

Please help to resolve the issue asap.

Kamal maniar
[protected]

Bought this product about 7 months ago, and been having some issues with the plastic parts. I called the supplier with the most recent issue where a part broke. It is still under warranty, but they said that we do not replace plastic parts. I would have to pay if i wanted the part. They even accused me of damaging the part.

I was never sure of this product to begin with, and i will never buy another glen item.