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Glen Complaints & Reviews

glenindia.com
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Updated: Dec 1, 2025
Complaints 340
Resolved
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Unresolved
278
So far, so good. Glen is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Glen will keep up the work and continue to help more customers with their concerns even better 🤝
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Glen reviews & complaints page 13

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R
rauf mansuri
from Bengaluru, Karnataka
Jan 22, 2016
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Address: 380055

On 08/12/15 i have purchase cooktop -gas stove of cepella glen from Darshan ahemedabad.

During the cooking glass of stove is broken / damage some how.

within one month this incident is occurred .

cooking process was going on in regular mode but some how suddenly glass is broken . therefore kindly replace stove or replace glass as early as possible .

iteam code-IG0338IT0015 cooktop tres crystal 70
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My glen chimney purchased in 2005 is not working.please arrange to repair it urgently. Thanks Regards
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    S
    Sahib Singh Bhatia
    from Noida, Uttar Pradesh
    Jan 4, 2016
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    Address: Ghaziabad, Uttar Pradesh, 201002
    Website: www.glenindia.com

    I purchased glen chimney and i found it faulty after several complaints and fight they said we will change your chimney and i asked that i would upgrade the model as it is not working already so there is no use of it again. They said okky sir we will change and they told me 2 chimney and price different i need to pay what i found was that they were charging me more then the market value of their chimney and then i took price quotations from market from there authoriesed dealers in my town and attached it with mail and sent them asking why are they charging me more then the market value. They gave me reply saying sorry sir we cannot give any reason if you want take otherwise we are closing your case. Seriously glen service and customer support is worst and i am facing problem from last 3 months.
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      S
      shubhamoswal
      from Bengaluru, Karnataka
      Dec 24, 2015
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      Chimney Problem

      Address: Faridabad, Haryana, 121001
      Website: www.glenindia.com

      Dear Sir, I have purchased a chimney of Glen India around 11 months before. I am having three problems one is that the bulb is not working, the second one is that the switch to on/off the bulb and third one is that the smoke from stove does not fully go inside the chimney. I have called the customer care and they give me the contact number of Ajmer office to which I called and they said that we will take complain and said that we will...
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      nileshozha
      from Patan, Gujarat
      Dec 18, 2015
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      Glen 3 BUrner Gas Stove GAS Leakage problem

      Address: Mehsana, Gujarat, 384001

      I have bought 3 Burner gas stove of glen from local market before 5 months, now there one problem is some gas leakage in burner and gas feeding pipe as well, so many complaints registered at local market where i purchased but there is no any response since 1 week. No technician available for service they answered.. so bad service never buy....
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      S
      srirama raju penmatsa
      from Pune, Maharashtra
      Dec 15, 2015
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      Address: New Delhi, Delhi, 110001

      I have been using glen as cooktop for last 5 years. Recently the knobs of the stove have broken due to wear and tear. I contacted local service center several times, regrettably they didn't bother. Then I sent email to glen Delhi to resolve the issue - nothing happened. The knobs are of special design and no local service technician can supply. Hence I am unable to use the stove.
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        S
        Sahib Singh Bhatia
        from Noida, Uttar Pradesh
        Dec 6, 2015
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        Address: Ghaziabad, Uttar Pradesh, 201002
        Website: Glen India

        Worst service and customer support with rude staff. I bought their product and it was my biggest fault to buy their chimney. The one who visit home to check chimney says yes sir it is not working and their seniors says it is working. Don't think of buying glen products at all its better to opt others because they will just give you tensions and pathetic service with worst products. Buy at your own risk because they are just useless and not at all trust worthy and what their technicians say sir its not our fault the design of chimney is not good and they compare there brand with local brand and say local brand is much better really terrible service and product and whole kitchen is getting stained due to there faulty chimney and worst support.
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          P
          preeti makru
          Nov 25, 2015
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          Address: 201301

          I purchased gas cooktops of Glen company and was shocked to find the name of some another person written on in . I had gifted this to my relatives on Diwali festival and now they are thinking that I gifted them anybodys used cooktop to them . This is a real shame for Glen company that used tops of anybody are selling in new packings and I paid full amount for this . Date of incident is 9th November 2015 . I want Glen to replace my cooktop as I had not used it at all . This is somebody s used one .
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            V
            vishalkau
            from Mumbai, Maharashtra
            Oct 30, 2015
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            Chimney

            Address: Mumbai City, Maharashtra, 410106
            Website: www.glenindia.com

            Bought glen chimney from kings electronics panvel, but within 1 month chimney started rusting and all steal parts started rusting. Till now we haven't got any response from GLEN. We have started loseing faith in glen and would not recommend anyone to buy chimney from Glen...
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            F
            Fabiola Thimmaya
            from Mangalore, Karnataka
            Jul 28, 2015
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            Address: Bangalore, Karnataka

            I purchased a built in oven (GL654N Gas) in November 2014 and used it successfully till May 2015 after which it has stopped working. Despite repeated complaints, the service centre here in Bangalore are unable to repair it and seem to have washed their hands off it ! It is still under warranty. This is turning out to be a very bad experience. The company should either repair the equipment or replace it as it is still under warranty.
            Glen customer support has been notified about the posted complaint.
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            I purchased a built in oven in Dec 2014 and used it still working successfully. I bought if from www.kitchenempire.in and there team helps me a lot in managing services and all other stuff. You can visit http://www.kitchenempire.in
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              K
              kapil dahuja
              from Moga, Punjab
              Jul 15, 2015
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              Address: Fazilka, Punjab

              i have register a complaint on dt 04/07/2015 and my complaint no. is [protected] then on dt 13/07/2015 i recieved a message from company that your complaint has been solved but there is no any person arrived for complaint solution The company has also not confirmed from me about the resolution of complaint it is very bad experience
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                R
                Roopesh V Dongre
                from Mumbai, Maharashtra
                Jul 14, 2015
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                Address: Mumbai City, Maharashtra

                Just checked Glen india website the culprits have done a very smart move by removing the model 1046 sstr AI model which i have order.Very Innovative cheating move Hatss-off. I have attached the Picture which they have removed from there website. They Sended me stove which is different this image.
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                cooktop

                Nossel block low burning
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                  R
                  Roopesh V Dongre
                  from Mumbai, Maharashtra
                  Jul 11, 2015
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                  Address: Mumbai City, Maharashtra

                  On 28 june 2015 i have brought 4 burner stainless steel lpg gas stove for rs 4099 from glen india website. The model no. Of this stove is GL 1046 SSTR AI the company has dispatched me wrong model which i notify them very next day, they replied my mail aftr 3 days and told me to send product at there warehouse address. Now its been 10 days and they are not sending me the product and now they are saying that the product is used and cannot be replaced .Even making number of calls they have not picking up my call. I have attached the photos of the product.
                  +3 photos
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                  Glen india are cheaters they make money by sending wrong product.
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                  Glen india is cheater, Glen product quality not good, glen service not good, glen stove Burner review product and material is not good.
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                    V
                    Vimala Bordia
                    from Jaipur, Rajasthan
                    Jun 23, 2015
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                    Address: Jaipur, Rajasthan

                    We had purchased Glen 3 burner cooking stove from Big Bazar Jaipur in December 2014 and was installed in May 2015 since big bazar authority refused to install at our residence. ever since this installation when ever I light the burner I get shock like electric current, I spoke to big bazar they have asked us to complaint on companies web site. while putting on the burner I have to be very cautious as so many times I faced current from my gas stove, kindly inform your service person to visit the house and get it repaired /checking. Thanking you, vimala Bordia 13, Ganga path suraj nagar( west) civil lines Jaipur 302006 mobile no [protected] land line[protected]
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                      R
                      rentu
                      from Chennai, Tamil Nadu
                      Jun 6, 2015
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                      fraud and Bad Service Centre experience regarding the glen chimney. so i decided to share my experience on compare india i think this will atleast help me to get my problem solve i had registered a complaint for the the chimney not working within the Year.
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                        R
                        rentu
                        from Chennai, Tamil Nadu
                        Jun 6, 2015
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                        Address: Ghaziabad, Uttar Pradesh

                        Please don' t buy any Glen chimney from Noida & NCR. . my experience is very poor service centre response for Faridabad service centre for any small issue. According to service centre response that like froud . I brought glen chimney last year 18th june, 14 some repair required but no any response reg. resolve the issue through service centre. Ms Mamta & Team. my contract no is 971100...
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                        No any star that like glen froud company
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                          ਤਾਜ ਵਿਰਦੀ
                          from Kharar, Punjab
                          May 20, 2015
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                          Address: Mohali, Punjab

                          I have purchased glen chimney on 14 feb 2015 from your distributor in sector 22 chandigarh. The installation was done from your side but was not proper. The guy has fitted the chimney at high level from the cooktop that proper suction it not happening. Whren o called up the glen customer care in chandigarh they said they will charge for the reinstallation and also said that they didn't send anybody for the installation. If this is how the customer care centre reply then it will be taken in the different way from the customer side.
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                            sripradeep
                            from Chennai, Tamil Nadu
                            May 19, 2015
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                            Address: Chennai, Tamil Nadu

                            I had placed a service request on 4th may of 2015. I haven't got a call from the service centre till date which is 19th may of 2015.I had called the head office on 8th may and they told that some one from the service centre will call us. I have been trying to call the local chennai service centre ( Chakra enterprises, Alwarpet) but all in vain. The store manager either says that he will call me back in 2 minutes or he will cut my call. This has been happening for the last one week. I am highly frustated with the customer care that glen is extending. I may have to escalate the whole issue if this is not sorted out immediately.
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                              ratin86
                              from Jaipur, Rajasthan
                              Apr 23, 2015
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                              Address: New Delhi, Delhi

                              Dear Sir, We had bought Glen 3 burner stove with a trust company has in the market but when I un packed the box I found there is Two scratch mark on the glass top & I got a shocked.I am cursing the moment in which I had opted to buy the product. When I tried to contact area Sales executive & received a call he & she is saying it will cost me another 4000/- around it cannot change free of cost although the gas stove still a fresh peace as well. Just want to ask Glen then what is the difference between a local brand and a reputed brand? Why one should go for it? R N Chakraborty [protected]
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                                laikhera
                                Apr 17, 2015
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                                Address: New Delhi, Delhi

                                i have one cooking top a GLEN product with four burner, two burner of them are not working properly, kindly help us to resolve the problem. MOHD. ASGHAR F-86, 3rd floor, ABUL FAZAL ENCLAVE, JAMIA NAGAR NEW DELHI- 110025 Land mark-- opposite Johar Public School. [protected]
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                                  vishal2806
                                  from Pune, Maharashtra
                                  Apr 13, 2015
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                                  Address: Hyderabad, Andhra Pradesh

                                  Dear Sir, We had bought Glen 4 burner stove with a trust company has in the market but yesterday I got a shocker. Glas top of the my stove got busted during my wife using it. Its glass converted into several pieces and scattered at all the places. My wife also has got small injuries in her hands. I am cursing the moment in which I had opted to buy the product. When I tried to contact technician he is saying it will cost me another 2500/- around and no guarantee for new one as well. Just want to ask Glen then what is the difference between a local brand and a reputed brand? Why one should buy a branded product like yours in higher price than cheaper products. It is a shame that your products are not giving enough safety to the customers. Thanks, Vishal
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