| Address: Glen Appliances Pvt Ltd, I - 34, DLF Industrial Area, Phase I, Faridabad, Faridabad, Haryana |
I purchased a glen model number gl 1042 ai fbb mirror, four-burner gas cooktop on 31 march 19 from m/s megha kitchen & home appliances (P) ltd, 3, basement, shankar vihar, vikas marg, delhi - 110092, vide invoice number 1771 dated 31 march 19 (Invoice was from their vaishali, ghaziabad branch because, i was told, that the vikas marg branch did not have the item in stock). The product is of extremely poor quality.
2. Firstly, within a week of the purchase, its auto ignition stopped working. After complaining to glen customer care, a service executive was deputed to my house. He said that wiring of two (Out of the four) ignition points was defective and needed rewiring. He replaced the two defective wiring. His workmanship was extremely shabby. He just wrapped the loose wire poorly around the gas pipes under the cooktop. When i pointed out to him that he had done a very shabby job and spoiled the look of the cooktop and requested him to restore it to the neat way the other two original wirings were done, he refused saying that it was done at the factory and he did not have the tools and the necessary material to do a neat job like that!!!
3. Almost three weeks after that (When the cooktop was just one month old), the rubber lining under the glass top started coming out from all sides!! It gave the cooktop a very poor look. I complained again to glen customer care and the service executive, who called, told me that the entire glass top will have to be dismantled and the rubber will have to be replaced. I was not willing to have such major repairs done within a month of purchase, specially after my poor experience with the first repair. Two major defects in an expensive, premium quality cooktop, in a short time of one month, clearly indicated that it was a poor quality piece. I requested the glen customer care to kindly replace my cooktop with a new one. I also called-up m/s megha kitchen appliances, vikas marg, new delhi many times over the next two months and everytime they told me that someone from glen will contact me but till date no-one has ever called!!! In the meantime, when i contacted the glen customer care again about my complaint still being unresolved, i was told, to my utter surprise that my compliant has been closed!!!
4. After more than 3 months of calling-up the customer care and m/s megha kitchen & home appliances, my issue has still not been resolved.
5. It is very evident that the item is of extremely sub-standard quality. I purchased one of the most expensive cook-tops in the glen range primarily because i wanted a reliable, high quality product that will give me trouble-free service for many years. The reason for choosing glen was also due to a belief that products from a such a reputed brand would be high quality, unlike the unbranded, local cooktops available at a fraction of the cost. That trust has been breached and i feel cheated by glen, not only by the poor quality of product but also by the extremely poor quality of customer service.
6. The product is under a five-year warranty, duly registered with glen.
7. May i request, that in view of the extremely poor quality of the piece supplied to me, my cook-top may kindly be replaced at the earliest with another new piece.
Thanks.
vinod shukla [protected]