Glen Complaints & Reviews

Knob ignition is not working, i had been calling your chennai customer care mobile no# [protected], but that executive is not at all picking my call and responding. This is happening the last 3 months and no response. Earlier i had burner issue, for which your team took 6 months to replace the same. Can you please arrange a technician to fix this asap??? My contact is [protected].

I had cancelled an order of gas stove after paying online 12.08.2020. Till them I am repeatedly seeking refund but only getting false promises. Glen staff members have formulated a term 'technical issue' to cover up there negligence. I suggest all consumers to avoid any advance payments to Glen India or else your money will stuck up and you will feel harassed a lot.

Regards.

In the 5 burner gas stove procured last year, certain broken outer coverings

I have been used Glen Hob some time ignition not working im very difficulty above said matter, glen excutive has repaired but can't fix it kindly solve my problen or replace my product soon as possible

Chimney hook is broken

Dear sir mane aapke glen ke service center me apna indection repair ke liye 22/07/2020 ko diya tha Jo Ki aaj tak repair nahi huwa hai jo ki mane teen bar aapke service center me jakar pata kiya hai har baar wo kehte hai ki part order kiya huwa hai part aane par aapko call kar denge confirm date nahi bata rahe hai 15 days ho gaye hai

I have purchased the glen auto clean chimney on 28th july 2020. On 29th july engineer has come to fix the same.. While fixing he got to know there is some noise/sound coming from the chimney. He should immediately replace the same but he open the entire chimney and anyhow manage to stopped the noise. On 3rd aug 2020 again same noise started coming. I did'nt get satisfactory answer from glen customer support team.
Kindly have my chimney replace as it is not used and defective since day first.

Regards
Pankaj sharma
[protected]

Very poor service from your service engineer as well ur company
I have complaint of chimney since last 3 month till now not resolved.
Vinod Thakur, Hamirpur
Himachal Pradesh
And now no need to your products
Boycott your dealer and your products as well as your service engineer harish in himachal pradesh.

Dt 26/06/2020
We have purchased glen cooktop gl-1043-gt (St-02) vide invoice number gst/2008 dt. 24-jan-2020 from your
Authorised dealer m/s satkar gas and home appliances, akashganga, supela, bhilai, chhattisgarh.

It started giving trouble withing two months but due to nationwide lock down we didnt have any optionbut to somehow manage with the erratic burners. Once the authorities allowed the shops to be opened we
Verbally gave complaint to the said dealer and they sent a technician around 10-15 days back. Afterthat it was performing better but gradually have started deteriorating.

Now again it is giving trouble and we are not able to cook as it is posing safety threat due to unburnt gas getting diffused in the kitchen.

It is requested to provide a suitable replacement of the stove immediately.

Regards,
Sanjeev ganguly

Glen response: technician attended

14/07/2020 7.34am
The glen cook top mentioned and complaint about in the trailing mail is again giving severe safety threat to me and my family as there is profuse leakage of gas from the stove before the knobs.
Despite repeated complaints glen has failed to eliminate the problem and doesn't seem to be concerned about safety and convenience of the customer.
It is requested to replace/refund this product immediately. Failing which i shall have no other option but to seek legal help.

Glen response:sorry for the delay our technician will visit tomorrow to get the unit check cause technician will visit form raipur its hard to arrange the technician on the same day for outer location.

Kindly note i have complaint at 7-34 am just to ensure that it is attended on the same day. They are not concerned about the poor quality of their product and safety concern of customer. The glen product is giving repeated trouble since day 1.

Glen' s policy and rates are not clear and the local service providers are imposing charges as per their will.

Kitchen Chimney Service charges are not taken from the customers as per the rate list in company's website.

The Service providers are taking the charges as per their will and are not in accordance with that listed in the websites.

Service provider in Bhilai, Chhatisgarh is taking Rs 1000 for just the clean up of chimney. The rate for the same is Rs 300 only. Also, they do not provide any receipt to the customer.

I had purchased this product from army canteen. 2 days before holi 2020 tommorow a glass top of stove has broken while cooking with a loud sound. I belive the product is pathetic. Other company products my cousions are using and nothing happened from last 6 years. But you product couldnt last 6 months. This is hard earned money how i purchased (Borrowed money from other person).
If you ask i am having a bill sorry i am not having.
Deepak pal
[protected]

Very low quality knob and it’s broken within 20days... N they charged additional rs50 for the new nob...

This is my second time i am reparing my glen induction cooker due to some acs inside not working and now its again not working for all the material and degrees and its alwayse start and stop so many time and last night it was having a little shorty sound inside and again not working.
I purchased it on 28-sep-2018

We bought glen 1041GT gas burner 1 mnth back. one of its knob is very much tight even not able to rotate it

I had purchased a chimney on 7/10/17 from red sun marbles company chennai model no gl[protected]. Id 9379726 serial no 17082733. At the time of installation they said the warranty is done. Now while repairing they said there is no warranty. Kindly look into the matter and inform them that the chimney comes under warranty. The operating switches are giving problem.

I made a service contract of my glen chimney and hob with your franchise company m/s global export service for 3 years w. E. F 23.12.2018 (Copy of the invoice attached herewith). But i regret to mention that their service is awfully disgusting. They never come for servicing in time and even they don't bother to respond when they are contacted. Everytime i have to make several calls to many person including mr. Rahul/dilip goswami and even they are not sincere enough to respond to the customer. Their only moto is to take money from the customers and not interested to provide service. I am really fade up with your franchisee even i have paid rs 10500/- in advance to them.
Under the circumstances i am compelled to raise the complaint with you since ultimately your esteemed company is earning the bad name. I therefore request you to pull up your franchisee m/s global export service and advise them to render the proper and timely service as per the terms and condition of the contract. If they are unable to provide timely service then let my money be refunded please. Hope to get a positive response from your end.

Bisweswar chakrabartty.
Email id. - [protected]@hotmail.com

I ordered a gas stove on 31 january. It's model number is glen 1040 gt junior. It's been only one month since i am using it. It's knobs are not working properly and are very tight. They do not rotate. It's very difficult to switch on the gas stove and it's very risky as they do not work properly. Kindly solve my issue as soon as possible as gas stove is used throughout the day many number of times.

I order a glen gas stove on 31st january. I am using it from past 1 month but suddenly it's knobs are not rotating properly and are very tight. The flame does not ignite at once because the knobs are not working properly and it's very risky while switching on the gas. It's model number is glen 1040 gt junior. The knobs are not working and i am not able to use the gas stove. Please solve my issue as soon as possible.

The goodwill of your esteemed co. Is being compromised due to bad customer service being provided by your 78a, rajdanga gold park outlet, kol-700107, wb.

1) since all family members are working only saturdays are available for service which has been categorically informed.
2) inspite of several reminders, co takes its own time to respond to provide service.
3) whenever, call is given for service the stock reply is that no serviceman is available. Each time new excuse is given, staff on picnic, train problem, on call elsewhere etc.
4) no priority is given to old customers, no call for service on due date unlike all other service centres.
5) i want service tomorrow at 10:30am 25-01-20, pls arrange-
S. Mitra [protected], flat 2a, shyam kunj kol-39
6) can to suggest how i will get better service inspite of amc? Any other service outlet nearby? Pls help

I have purchased glen induction cooktop from best price agra dated 15/10/2019. I went to the service centre for repairing of induction. But even after 50 days of waiting they didn't repaired my glen induction cooktop. Then i met mr. Yaseen (Manager at agra glen service centre) and he told me that the repairing of the product is not possible right now due to unavailability of the spare part required to repair it.
I want my induction to be repaired as soon as possible or if not possible i want the exchange of my product from a new one within a span of not more than 1 week.
If the work will not be done as requested then i will go to consumer court and will do further legal proceedings againt the company.