Glen — Chimney service /out of warranty

Latha M Palat

Address:

B-209 Greater Kailash 1, New Delhi 110048

I had registered on 25th March for servicing my Chimney. The technician was to com on 27th between 4 and 5pm but did not come. On 27th he called and came with an assistant. They did not take much time over the cleaning etc unlike the earlier times.He also said he has to change a lock which I agreed to. I had been told by the Customer Care that I will have to pay 1250 rs for the service and something to be given if a part is to be changed. But the technician said it was 1850 rs and charged 650 for the faulty clip. I paid 2500 but i didn't get a receipt for the same. Later I found that the faulty clip has also not been changed.
I would like to bring to your notice that this is the first time I have had such an experience with Glen and I am disappointed with your service,
When I rang up Customer care the same day, the person said that it will be taken care f and my receipt will be sent. Till today there is no response.Please respond ASAP.

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Apr 02, 2021

Updated by Latha M Palat I had registered on 25th March for servicing my Chimney. The technician was to com on 27th between 4 and 5pm but did not come. On 27th he called and came with an assistant. They did not take much time over the cleaning etc unlike the earlier times.He also said he has to change a lock which I agreed to. I had been told by the Customer Care that I will have to pay 1250 rs for the service and something to be given if a part is to be changed. But the technician said it was 1850 rs and charged 650 for the faulty clip. I paid 2500 but i didn't get a receipt for the same. Later I found that the faulty clip has also not been changed.
I would like to bring to your notice that this is the first time I have had such an experience with Glen and I am disappointed with your service,
When I rang up Customer care the same day, the person said that it will be taken care f and my receipt will be sent. Till today there is no response.Please respond ASAP.