Glen — Cook top hob

Address:

SAURABH AGARWAL ,559KHA/50 SHRI NAGAR ALAMBAGH LUCKNOW 226005

I purchased a cook top in march 2019, built in hob 1064 ro ht db in rs 13495.

Since the purchase i have launch 5-6 complain in last 2 year,
facing problem in cook top but every time engineer came and fix it temprary, they never told me that it need to change burner and some parts till the warrenty not over 2 year which get over in march 2021.

In corona period we have adjusted our self with cook top due to lock down and used our old one.

On[protected], i again launch a complain, engineer have visited and told us that cook top need to change some parts including all burner which squze and need to change .
Total cost approx 3000 to 4000, engineer also told us that its need to change in every 1.5- 2 year .

I asked him how its possible? and talk to his service center and franchisee owner but they dont want to listen .

I asked him that insted of this company can replace it with any basic model but company said no and want to give only 1000 rs on my only 2 year old product.

Which means its a faulty product which company selling in market need excess servicing and replacement of parts in regular time period.

I want that glem need to give me soluation of this faulty product - refund of money.

I have discuss with your company customer care, which fail to give me any soluation except to pay for service and for new parts.

Its a last way thru which i am directly contacting to glen.

I will wait for your revert - any ignorance of my request will force me to go for legal action (consumer foram) to raise my request.

Regards

saurabh agarwal
559kha/50 shri nagar alambagh lucknow 226005
[protected]