Glen — Electric cattle

I purchased one glen electric cattle from Tip Top Mart uttam nagar Vani vihar New Delhi 59. But soon we started getting issues in cattle and we contacted service center from where service executive Mr sunder had came for repairing but while repairing he broke the lock of cattle. This is pathetic experience with glen.This company glen is pathetic as it doesn't support their customers .
In last one month, we have faced issues with the electric cattle twice. As mentioned first time Mr. Sunder the service executive repaired cattle in December and now again the cattle is not working.
I never expect it from company like Glen who was number at no. One in terms of electrical products and their services.

Kindly exchange my cattle who has basically manufacturing defect.