Glen — Glen chimney rust issue

Address:

Chennai, Tamil Nadu

Hi Sir/Madam,

We have purchased Glen Chimney ( Glen 60cm, 1000 m3/hr Curved Glass Wall Mounted Kitchen Chimney Push Buttons Baffle Filter (6071 EX, Silver) | B071RTFDMJ ( B071RTFDMJ ) HSN:[protected] and the installation was done by the Glen. Since then the chimney has completely rusted(attached the pictures of the chimney). We have raised a complaint with the Glen customer care and the service men visited says its due to "removing the sticker on the Chimney". The person who installed it has removed it and there was no instruction given that we should not remove the sticker. There was no solution provided.

Now we are totally disappointed with the product( we have already been using a Glen Gas stove for the past 3 years) and we ordered with that trust on the company service.
However we request you to take this complaint forward and we would want to return or replace the product at the earliest convenience(attaching the warranty details)

Awaiting your expedited response.

Order Number:[protected]
Order Date: 15.07.2023

Regards,
Amrita