Glen — glen glass 3 burner cooktop - poor quality

Address:

Chennai, Tamil Nadu

I purchased a Glen glass 3 burner stove almost 3 years back and the cost of this cooktop was around 6k when I purchased. I feel that the quality is not worth for the price we pay.

The nassel behind the stove which connects the stove and hose was broken and it busted all of sudden with a flame. Luckily we were at home and we noticed it, immediately switched off the regulator and disconnected the cylinder from the stove. This has happened due to the poor quality of the part which they have used. First of all, this could have been avoided by using a metal is more strong like brass.

After several calls made to the customer care and several reminders we got the technician. They charged around Rs.935 which includes their service charges to replace the broken part. This has never happened in the previous stainless steel stove which we used for more than 2 decades. So, advise all my friends and others not to choose Glen as it is not worth for what they charge.