Glen — Glen GlassTop stove

Address:

Many parts of India

We purchased glass top stoves online, 3 stoves at a time. The material used for the stove is not up to the standards, The burners material used is not good, they shrink in a span of 2 years, where as we are also using a stoves of different make, they are running without any burner issues for past 30 years.
The Glen is expensive, good looking but the performance is very bad.
When we contacted the service person/customer, they are saying, to replace all the 4 burners of the stove, which is costing around Rs.3000. Mater of fact it is covered for 5 years, but with clauses.

Please suggest how to proceed for the complaining with consumer forum on this.
Thanks,
Srikanth Kamsali.