Glen — Horrible service by service center

Address:	New Delhi, Delhi, 110048
Website:	www.glenindia.com

The executives that visited my place to replace a faulty motor installed at my place literally tried to harass me by trying to make me pa RS 3000/- for the motor which was in LIFETIME WARRANTY period.
I had the bill and the guarantee card for it but they said they I will have to pay for it cause I haven't registered my product online which cannot be done now cause there is a 90 limit time limit which has been crossed.

They made me talk to their Head of department which was a woman heading this place :
Head Office :
Glen Appliances Pvt. Ltd.
I - 34, DLF Industrial Area, Phase I, Faridabad
Helpline : [protected]
Tel. :[protected], Fax :[protected]
Email : [protected]@glenindia.com
Website : www.glenindia.com

She repeatedly said I won't get the warranty now even after having the bill and warranty card.

I simply went online and registered my product with the unique ID provided in the chimney and gave them the online registration details which they said they required.
Even after that they were repeatedly saying that I won't get the warranty cause the 90 day time period has passed to register, even after getting a warranty confirmation e-mail from glen .

I asked her to send me an official e-mail saying that my confirmation is not valid. Obviously she couldn't do that and they waived off the replacement charge of the motor (Rs 3, 000) and I paid the rest which was Rs 500 (service fee) - which I don't know is legit or another scam.

What kind of harassment is this! I don't buy a product to be cheated and be harassed like this! She probably wanted to put the Rs 3000 in her own pocket by registering my product later online. I think the whole service centre is involved in this and they dupe people like this by asking them to pay even when the product is in warranty period.

Please look into this whomsoever can do something about it.

Thanks.
Mohit
contact no [protected]